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Privacy policy

This Privacy Policy (together with our terms of use) governs the use of personal information that you provide to us. In this Privacy Policy, “We”, “Us”, Cambridge Nutritional Foods and “Cambridge Weight Plan” means Cambridge Weight Plan Limited. By using the webstorewww.one2onediet.de (the “Webstore”), you are deemed to have full knowledge of and accept the terms of this Privacy Policy. If you do not agree to be bound by the terms of this Privacy Policy, please do not use the Webstore.

Cambridge Weight Plan Limited of Stafford House, 10 Brakey Road, Corby, Northants, NN17 5LU is the controller and responsible for your personal data. The contact details for the Data Protection Officer at Cambridge Weight Plan are Mrs Louise King who can either be contacted at the postal address above or by email on lking@cwp-uk.com. As a Data Subject you have the right to make a complaint directly to a supervisory authority within their own country. CWP’s Data Protection compliance is supervised by the Information, Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow Cheshire, England, SK9 5AF

The Webstore may, from time to time, contain links to the websites of third parties (such as advertisers and affiliates). If you follow a link to any of these websites, please note that these websites are subject to their own privacy policies and we do not accept any responsibility or liability for these policies or their use of your personal information. Please check these policies before you submit any personal data to these websites.

1 Personal Data

1.1 When you use the Webstore you may provide us with:

1.1.1 Identity Data such as your name, address, date of birth, gender, username and marital status.

1.1.2 Contact Data such as billing address, delivery address, email address and telephone numbers.

1.1.3 Financial Data such as bank account and payment card details.

1.1.4 Transaction Data such as details about payments to and from you and other details of products you have purchased from us.

1.1.5 Technical Data such as internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Webstore.

1.1.6 Profile Data such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

1.1.7 Usage Data such as information about how you use the Webstore.

1.1.8 Marketing and Communications Data which includes your preferences in receiving marketing from us, Consultants and our third parties as well as your communication preferences.

1.2 We use different methods to collect data from and about you including through:

1.2.1 Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us. This includes personal data you provide when you:

  • apply for our products;
  • create an account;
  • request marketing to be sent to you;
  • enter a competition, promotion or survey; or
  • give us feedback or contact us.

1.2.2 Automated technologies or interactions. As you interact with our Webstore, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.  

1.2.3 Contact, Financial and Transaction Data from providers of technical, payment and delivery services.

2 Uses made of the information

2.1 We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer (a) Identity
(b) Contact
Performance of a contract with you
To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to partake in a prize draw, competition or complete a survey (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this webstore (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences (a) Technical
(b) Usage
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you (a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
(f) Marketing and Communications
Necessary for our legitimate interests (to develop our products/services and grow our business)

2.2 We may also use your Personal Data to contact you by post, email or telephone from time to time to tell you about goods and services of Cambridge Weight Plan which we consider may be of interest to you. We may only do this if you have completed an affirmative action consenting to us contacting you in relation to goods and services of Cambridge Weight Plan. If you wish to withdraw your consent for us to contact you in this way you can do this by emailing us at any time at admin@Cambridgeweightplan.co.uk inserting “UNSUBSCRIBE” as the subject. We confirm that we cannot and will not contact you in this way unless we have your consent for us to do so. We also confirm CWP will not use personal data for any profiling activity or process, and will not adopt any automated decision making processes.

3 Disclosure of your information

We may share your personal data with the parties set out below for the purposes set out in the table above.

3.1 Internal Third Parties such as other companies in the CWP Group acting as joint controllers or processors and provide IT and system administration services and undertake leadership reporting.

3.2 External Third Parties such as:

  • Consultants in order to provide products and services you have requested
  • Service providers who provide IT and system administration services
  • Professional advisers

3.3 Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

4 Cookies

4.1 Certain parts of the Webstore use ""cookies"" to keep track of your visit and to help you navigate between sections. A cookie is a small data file that may be stored on your computer's hard-drive when you visit a website. Cookies can contain information such as your user ID and the pages you have visited.

4.2 We use cookies on the Webstore to enable us to deliver content that is specific to your interests and to give us an idea of which parts of the Webstore you are visiting and to recognise you when you return to the Webstore. Our cookies do not read data from your computer's hard-drive or read cookies created by other websites that you have visited. This means that your visit will be tracked, but that to all intents and purposes you remain anonymous.

4.3 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Webstore. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you access the Webstore.

5 International Transfers

We share your personal data within the CWP Group. This will involve transferring your data outside the UK.

Many of our external third parties are based outside the UK so their processing of your personal data will also involve a transfer of data outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
  • Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

6 Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

7 Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

8 Your rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

You have the right to:

  • Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
    • If you want us to establish the data's accuracy.
    • Where our use of the data is unlawful but you do not want us to erase it.
    • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
    • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

9 Changes to the privacy policy

We reserve the right to alter this Privacy Policy at any time. Such alterations will be posted on the Webstore by us. It is important that you read any such alterations as and when they are posted on this Webstore by us. Should you object to any alteration, please contact us at admin@cwp-uk.com